Frequently Asked Questions

Anchor™ DCMS is designed to manage all water sports businesses such as Diving Centers, Diving Resorts, Freediving facilities, boat fleet operators, paraglide operators, etc.

Yes, all Anchor™ subscribers get planned updates and version upgrades. Version upgrades are subjected to the subscribed version of Anchor™.

Yes, you can upgrade your subscription from Anchor™ Lite to Anchor™ Ultimate, and all of your data will be saved and upgraded.

Anchor™ is a cloud-based SaaS, so it is not supported offline. However, you can ask for Anchor™ Enterprise Edition which was designed to operate offline.

Anchornize is a diver's social community Platform, it is where divers meet, share, and socialize. Anchor™ DCMS is fully integrated into Anchornize to help subscribers gain more customers and communicate with their customers.

Anchor™ includes many tools for digital marketing such as promotions emails, customer segmentation reports, customer relationship insights, and many more tools to help you refine your targeted customers.

No, each subscriber maintains an isolated database of customers, that is not accessible by any other subscriber.

No, Anchor™ Lite doesn't support activity acknowledgment or status changes.

No, automatic invoicing is available in Anchor™ DCMS Ultimate, Anchor™ DCMS Enterprise, and Anchor™ MMS only.

Subscribers must define valid packages with defined pricing to be visible in Anchornize Explore and Reservations.

Yes, subscribers can opt to stop syncing accounting documents such as issued sales invoices, issued cash receipts, etc. from being synced with Anchornize users.

Anchornize divers are added automatically to your Anchor™ DCMS customer database the first time they make a reservation at your business unit.

Is an electronic record to track your customer activities during the check-in - check-out process. Customer card maintains all activities planned and acknowledged, milestones, rented equipment, notes, accommodation details, etc. It is how an operator can follow up with customers, and is the basis for automatic invoicing, automatic trip management, and automatic generation for guide’s roster.

A milestone is a single day in a customer card. Each milestone can contain an unlimited number of activities and transfer plans.

Yes, all Anchor™ BMS editions support 165 currencies. Multi-currency is based on isolated ledgers and transactions per each currency.

It is the currency required during fiscal year closing. Stakeholder's equity is converted to base currency with gain/loss calculations (available only to Anchor™ DCMS Enterprise)

Yes, you can search Anchornize members using Gmail email to add members to your local customers database.

Not all changes are replicated. Please refer to the replication help document to get more details about how data is being synced between Anchor™ DCMS and Anchornize.

Anchor™ BMS interface is supported in English only in current versions. You can enter information in any language you desire.

Yes, subscribers can import customer profiles and employee profiles by uploading Excel sheet using Anchor™ import tool.

Yes, Anchor™ BMS fully complies with GDPR

Yes, Anchor™ BMS is fully encrypted using the latest standards of data encryption

For how long subscriber data will be retained after ending the subscription? After a subscriber ends his subscription, data will be kept for 3 3-month grace period. After the grace period ends, all subscriber data will be permanently deleted and is not recoverable.

Yes, all editions of Anchor™ DCMS support exporting daily situation data to Egyptian CDWS-compatible format

Anchor™ BMS is a set of software solutions dedicated to business management. Anchor™ DCMS is a subset of Anchor™ BMS for the water sports business. Anchor™ MMS is a subset of Anchor™ BMS dedicated to marina and port operators.

Yes, you can downgrade your subscription anytime without losing data.